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Knowledge Base

FusionCompute - no response when mounting iso image

Publication Date:  2018-07-18  |   Views:  1412  |   Downloads:  0  |   Author:  n84082033  |   Document ID:  EKB1001746961

Contents

Issue Description

After selecting ISO image and clicking "mount", no response and couldnt be mounted.

 

 

 

Handling Process

1. Check Windows Task Manager and confirm whether FCPortalClientPlugin.exe is running.

2. If yes, check whether FCPortalClientPlugin is installed in C drive (OS system drive). If yes, uninstall and install it under D drive (any drive except system OS drive).

 

Root Cause

The root cause is actually the administrator right issue especially for Windows 8 and 10. The issue is solved after installing FusionCompute-ClientIntegrationPlugin in the drive other than system OS drive.

Solution

1. Install FusionCompute-ClientIntegrationPlugin in the drive other than system OS drive.