U2000 Version V200R017C60SPC200Suse 12 - Linux - VMWARE
When tried to start the U2000 services, the following error occurs:
============================ Starting the system...
============================ Starting the daemon...
Testing the host type...
Testing the database...
testDB catch an database exception.
ct_connect(): protocol specific layer: external error: The
attempt to connect to the server failed.
The possible cause is that the username or password
configured for the eamdb database in the
/opt/oss/server/etc/conf/sysconfigure.xml is incorrect, or the database eamdb
username is locked.
============================ Failed to start the daemon.
From the error code description, there must be a problem with the dbuser.
Need to be checked on the server side if the dbuser is locked. The following commands can be used:
# isql -SDBSVR -Usa -PXXX
where XXX is the password
If the dbuser is locked, need to use the commands to unlock it:
> sp_locklogin dbuser,"unlock"
After the dbuser is unlocked, check if the U2000 processes can start.