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Collecting logs and signaling diagnostics not available on TE30

Publication Date:  2018-09-19 Views:  372 Downloads:  0
Issue Description

Customer is having issues colelcting logs and signaling diagnostics as the web interface not having the options:

Firmware version: V500R002C00SPC700

Handling Process

Tested the scenario that the customer is experiencing and I have found out that the customer is using the “normal user” and not the “admin” user:

1.       Entered the system with “Normal user”:

2. Exit the page to log in again, using the admin user:

3. and the web interface is working as expected : signaling diagnostic and logs can be downloaded without any issues:

Root Cause

The customer was using the "Normal user" instead of "administrator user"