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Knowledge Base

ONT can't access webpage via LAN side.

Publication Date:  2018-10-10  |   Views:  1516  |   Downloads:  0  |   Author:  t84102067  |   Document ID:  EKB1001911569

Contents

Issue Description

Device : HG8240

Version : V3R015C108130

An issue with  HG8240. From LAN can't access to 192.168.100.1 via HTTP. 

Already had some similar problem  with VoIP,  due to custom firmware, ONT didn't get  proxy server info. TDC seems to be other internet operator.
It might be  something similar. Whatever you config in secure section, ONT filter http port on firewall.




Solution

1st we need to  check below logs :

1) The configuration of ONT HG820 
2) The fault info 
3) Wireshark capture inroder to analyze the error. 

After analyzing the logs we find that TDE have a customized features details as below. This is TDE customized feature and we can not change it 



It means that if you need to access the ONT webpage via LAN side, you can make the ONT offline, such as disconnect the fiber between the ONT and OLT, then you can access the ONT webpage via LAN side .