No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

ONT can't access webpage via LAN side.

Publication Date:  2018-10-10  |   Views:  1516  |   Downloads:  0  |   Author:  t84102067  |   Document ID:  EKB1001911569


Issue Description

Device : HG8240

Version : V3R015C108130

An issue with  HG8240. From LAN can't access to via HTTP. 

Already had some similar problem  with VoIP,  due to custom firmware, ONT didn't get  proxy server info. TDC seems to be other internet operator.
It might be  something similar. Whatever you config in secure section, ONT filter http port on firewall.


1st we need to  check below logs :

1) The configuration of ONT HG820 
2) The fault info 
3) Wireshark capture inroder to analyze the error. 

After analyzing the logs we find that TDE have a customized features details as below. This is TDE customized feature and we can not change it 

It means that if you need to access the ONT webpage via LAN side, you can make the ONT offline, such as disconnect the fiber between the ONT and OLT, then you can access the ONT webpage via LAN side .