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Knowledge Base

Could not add a ONU with an VAS Profile on MA5800-X5, after U2000 upgrade.

Publication Date:  2018-10-12  |   Views:  821  |   Downloads:  0  |   Author:  v84083177  |   Document ID:  EKB1001916284


Issue Description

After upgrading from U2000 V200R017C60SPC200 to U2000 V200R017C60SPC201, then  we could not add a ONU with an VAS Profile on MA5800-X5

Alarm Information

Handling Process

1.  Please verify the FTP configuration,  xFTP settings, for example: the xFTP user name, password, or directory, are inconsistent.

2. Check the FTP application, whether the account is Default Local FTP account.

3. Then make a test, to verify if is working.

4. Test both FTP and SFTP

****in our case 

 FTP Test is ok! , SFTP Test is ok! and Default FTP is ok! (ONT LOAD)

5. Collect

a) the output on the U2000 server

ls -la / | grep opt
ls -la /opt | grep backup

ls -la /opt/backup | grep ftpboot
ls -la /opt/backup/ftpboot | grep ftproot

ls -la /opt/backup/ftpboot/ftproot | grep 2011

b) logs in U2000 server from 1 days ago to the operate day .
/opt/oss/server/var/logs/Develop/BmsAccess_*/*   (There are more than one BmsAccess_* folder,such as BmsAccess_101/201..., please collect all of them)

c) Run follow command in server CLI to export some database table, all txt files in /opt/oss folder(Replace the xxxxxx by sa password)
#. /opt/sybase/

#bcp BMSDB..bms_gdm_DeviceTab out /opt/oss/BMSDB..bms_gdm_DeviceTab.txt -SDBSVR -Usa -Pxxxxxx –c



6. From log files we identify that the folder is possible to be wrong

7. Verify the output of the ftp groups

#groups ftpuser
#groups ossuser

we got the result:  linux100:~ # groups ftpuser
                           ftpuser : ossgroup
                           linux100:~ # groups ossuser
                           ossuser : ossgroup dbgroup webgroup
                           linux100:~ #



8.  We extract output of the next commands:

ls -la /opt/backup/ftpboot/ftproot/2011 | grep
ls -la /opt/backup/ftpboot/ftproot/2011/ | grep HG8245Q2

9.The problem is indeed the folder name: instead of "drw-----" should be "drwxrwx", we need to modify the folder right by running next commands:

10. Please add next commands to have the right to modify the folder.





Root Cause

The folder name where the FTP configuration exists was incomplete.


By running the below commands:

ls -la /opt/backup/ftpboot/ftproot/2011 | grep
ls -la /opt/backup/ftpboot/ftproot/2011/ | grep HG8245Q2

we identify that FTP folder name is incorrect and we modify it by running next commads:


Please make sure that during the upgrade you are respecting the location for the FTP format.