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Knowledge Base

Could not add a ONU with an VAS Profile on MA5800-X5, after U2000 upgrade.

Publication Date:  2018-10-12  |   Views:  821  |   Downloads:  0  |   Author:  v84083177  |   Document ID:  EKB1001916284

Contents

Issue Description

After upgrading from U2000 V200R017C60SPC200 to U2000 V200R017C60SPC201, then  we could not add a ONU with an VAS Profile on MA5800-X5

Alarm Information

Handling Process

1.  Please verify the FTP configuration,  xFTP settings, for example: the xFTP user name, password, or directory, are inconsistent.



2. Check the FTP application, whether the account is Default Local FTP account.

3. Then make a test, to verify if is working.

4. Test both FTP and SFTP

****in our case 

 FTP Test is ok! , SFTP Test is ok! and Default FTP is ok! (ONT LOAD)

5. Collect

a) the output on the U2000 server

ls -la / | grep opt
ls -la /opt | grep backup

ls -la /opt/backup | grep ftpboot
ls -la /opt/backup/ftpboot | grep ftproot

ls -la /opt/backup/ftpboot/ftproot | grep 2011

b) logs in U2000 server from 1 days ago to the operate day .
/opt/oss/server/var/logs/Develop/BmsAccess_*/*   (There are more than one BmsAccess_* folder,such as BmsAccess_101/201..., please collect all of them)

c) Run follow command in server CLI to export some database table, all txt files in /opt/oss folder(Replace the xxxxxx by sa password)
#. /opt/sybase/SYBASE.sh

#bcp BMSDB..bms_gdm_DeviceTab out /opt/oss/BMSDB..bms_gdm_DeviceTab.txt -SDBSVR -Usa -Pxxxxxx –c

 

 


6. From log files we identify that the folder is possible to be wrong



7. Verify the output of the ftp groups

#groups ftpuser
#groups ossuser

we got the result:  linux100:~ # groups ftpuser
                           ftpuser : ossgroup
                           linux100:~ # groups ossuser
                           ossuser : ossgroup dbgroup webgroup
                           linux100:~ #

 

 

8.  We extract output of the next commands:

ls -la /opt/backup/ftpboot/ftproot/2011 | grep 192.xxx.xxx.xxx
ls -la /opt/backup/ftpboot/ftproot/2011/192.xxx.xxx.xxx | grep HG8245Q2

9.The problem is indeed the folder name: instead of "drw-----" should be "drwxrwx", we need to modify the folder right by running next commands:

10. Please add next commands to have the right to modify the folder.

 

END.

 

 

Root Cause

The folder name where the FTP configuration exists was incomplete.

Solution

By running the below commands:

ls -la /opt/backup/ftpboot/ftproot/2011 | grep 192.xxx.xxx.xxx
ls -la /opt/backup/ftpboot/ftproot/2011/192.xxx.xxx.xxx | grep HG8245Q2

we identify that FTP folder name is incorrect and we modify it by running next commads:

Suggestions

Please make sure that during the upgrade you are respecting the location for the FTP format.