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Knowledge Base

No audio when presenting on a TE30

Publication Date:  2018-10-16  |   Views:  495  |   Downloads:  0  |   Author:  d84093304  |   Document ID:  EKB1001924877

Contents
Issue Description Alarm Information Handling Process Root Cause Solution

Issue Description

When using a Clickshare CS-100 connected to a TE30 as an input device, there is no audio in local TV's speakers when doing a presentation with sound. The presentation is streamed from a laptop via a Clickshare Button.

Alarm Information

No alarm

Handling Process

Asked the customer to set parameter "AUDIO IN local output" to "Unmute" (the default setting is "Mute"). This parameter is located under "Device control -> Device control -> Audio control".

After setting this parameter to "Unmute", sound from presentation is now heard in local TV's speakers.

Root Cause

Parameter "AUDIO IN local output" is set by default to "Mute"

Solution

Set parameter "AUDIO IN local output" to "Unmute"

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