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Knowledge Base

U2000 Database backup fail

Publication Date:  2018-10-17  |   Views:  1119  |   Downloads:  0  |   Author:  a84077529  |   Document ID:  EKB1001927208

Contents

Issue Description

When the NMS need to be backup from mSuite an error is displayed: "Faile to get database login information from datamodel".

Also when is trying database backup from U2000 client, anther error code occurred: "Failed to backup the database, Error Code: 1107316774"

Solution

Step1: Trying to synchronize NMS information from mSuite:

Step2: Backup System Data from mSuite:

 

Step3: Backup NMS, if it works, the progress bar should displayed:

 

Step4: Backup the database: