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Knowledge Base

Failed to Connect to the Database When the TCM Is Installed

Publication Date:  2018-10-23  |   Views:  372  |   Downloads:  0  |   Document ID:  EKB1001939499


Issue Description

When the database import package is installed during TCM installation, the database cannot be connected, as shown in the following figure:

Handling Process

The database import package   is installed on the TCM server first. If this problem occurs during the installation, install the data package and the DB server together. Do not install the data package on the same VM with the TCM server.

Root Cause

The TCM can identify only the local database. The corresponding database cannot be found according to the username and password of the database.


Install the data package on the DB server.