A customer reports that after an RH2488 V2 is powered on, the external monitor and remote KVM have no output.
1. Log in to the server BMC and check the event and alarm logs. The logs show that the server startup is normal.
2. The customer reports that the device is normal upon arrival. After the BIOS settings are modified and the server is restarted, the KVM has no output.
3. Power off the server, open the chassis cover, and short-circuit the two JBT1 pins for about 5 seconds to clear the CMOS. The remote KVM is recovered.
Onboard VGA Device in the BIOS is disabled. As a result, the remote KVM and onboard VGA port have no output.
Short-circuit JBT1 to restore the default BIOS settings and enable the onboard VGA device.