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Knowledge Base

U2000 upgrading issues

Publication Date:  2018-12-20  |   Views:  425  |   Downloads:  0  |   Author:  a84095302  |   Document ID:  EKB1002062698

Contents

Issue Description

Customer wanted to upgrade his current version of U2000. All the steps was successfully executed until the upgrade, where he encountered the following error:

 

"Cannot upgrade the U2000, because some items did not pass the pre-upgrade check"

 

 

 

Solution

Usually this error occurs when these 2 files: msvcp100.dll / msvcr100.dll are not in the C:/Windows/SysWOW64 folder.

 

If this fault occurs, you always have to check if these 2 files are under this path, if no, it`s needed to copy them from E:\oss\engr\engineering\lib\windows\ to C:/Windows/SysWOW64 folder.

 

The problem was fixed and the upgrading was successful.