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Knowledge Base

How to check and troubleshoot linking NTP server to U19xx devices

Publication Date:  2018-12-26  |   Views:  303  |   Downloads:  0  |   Author:  k84072481  |   Document ID:  EKB1002065803


Issue Description

Customer asked how to check and toubleshoot the NTP connectivity on U1981 from outside NTP server 

Customer requirements :

_ Need to know How to configure external NTP on u1981 

- Need How to check and troubleshoot the NTP status and connection from U1981 to external NTP server 

Handling Process

1- First of all we asked customer about U1981 version and he send us as per below snashot 

2- Gave customer NTP configuration steps from u1981 web page 

3- Asked customer to ping the NTP server from inside the U1981 using SSH on Putty 

4- Check from NTP server that they enbale port 123 for NTP synchronization 

5- Need to check the time on the U1981 as per below command snapshot 

6- Need to check the NTP status on the U1981 as per below exmple and the status should be success other wise it is failed and not synchronzing