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unable to open web admin page after upgrade SMC

Publication Date:  2019-01-15 Views:  152 Downloads:  0

Issue Description

after upgrade SMC.2 Server from V500R002C00 to V600R006C10 we were unable to login to its web admin page however all smc & IIC service are up 

Alarm Information

when login to SMC web page it show HTTP error 500

Handling Process

1- collect old and new version and it was ( V500R002C00 to V600R006C10 ) 

2- confirm all services SMC & IIS service are enabled and running and it was ( running normally ) 

3- collect the upgrade log(two logs, one is under the installation packet folder

4- reinstall the SMC and install the certificate again as it was not installed at the first upgrade 

Root Cause

at the first upgrade the certificate didn't installed successfully , so it caused the issue


reinstall the SMC and install the certificate


during upgrade confirm all server components have been installed successfully