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FAQ-Why Cannot the ASG Management Center Receive Logs?

Publication Date:  2019-01-18 Views:  213 Downloads:  0

Issue Description

Why cannot the ASG management center receive logs?

Handling Process

The ASG management center cannot receive logs because the firewall function is enabled on the server where the ASG management center is installed, or the IP address of the device bound to the ASG management center is different from the IP address of the interface used by the device to send logs. For example, multiple interfaces on the ASG are configured with IP addresses, one interface is configured with multiple secondary IP addresses, or the management center IP address change is not synchronized to the ASG.
If the firewall function is disabled on the server and the IP address of the device bound to the ASG management center is the same as the IP address of the interface for sending logs and the management center IP address is correctly configured on the ASG, see other possible causes in Fail to Query Logs After Logging In to the ASG Management Center.

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