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FAQ-Why URL Access Control Failures Occur When the Configuration Is Correct?

Publication Date:  2019-01-22 Views:  84 Downloads:  0
Issue Description

Why URL access control failures occur when the configuration is correct?

Solution
If the configuration is correct, the reasons for the URL access control failures may be that the device is not connected to the security service center or the license for the remote query of URL categories is invalid.
l The device is not connected to the security service center.
To view the status of the connection to the security service center, choose Object Definition > URL Category Database. If the network connectivity is normal, the device automatically connects to the security service center. You can also choose System > Maintenance > License Management and click Activate corresponding to SA&URL Query Service to manually connect the device to the security service center.

Note: If a non-commercial license is used, you need to manually register the ESN of the device on the URL server. Otherwise, the security service center cannot be connected.
l The license for the remote query of URL categories is invalid.
Choose System > Maintenance > License Management. Check whether SA&URL Query Service has been authorized and is valid. If not, purchase a license and activate it.

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