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U1960 PBX cannot connect to 172.20.92.0/24 network

Publication Date:  2019-01-24 Views:  100 Downloads:  0

Issue Description

Customer needs to connect a U1960 PBX to 172.20.92.0/24 network but cannot do that because the PBX uses IP 172.20.0.17 for internal communication between the boards.

Alarm Information

no alarms

Handling Process

Customer has been advised to change the internal IP used for the SCU board with the comnmand: 

config inner network ip 172.10.0.17

Root Cause

Using the default IP for SCU board (172.20.0.17) meant that any packets sent from an IP belonging to 172.20.92.0/24 network to the U1960 were not processed.

Solution

Change the SCU IP by using the command:

config inner network ip 172.10.0.17

END