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FusionAccess Backup isn't working properly

Publication Date:  2019-02-28 Views:  69 Downloads:  0

Issue Description

Customer configured the alarms, rechecked the Backup configuration and cleaned all the alarms. Still the backup isn’t working properly.

This is how the alarms look like:

Alarm information, all the same:

Component status:


Root cause of the issue is the changing of the "Gandalf" account and password. The desktop components information were not updated.

Suggestion: re-configure this page then run the backup again.

As you can see, the backup works 100% now.