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SMC2.0 - When the conference starts the layout is not the one selected

Publication Date:  2019-02-28 Views:  172 Downloads:  0
Issue Description

Customer reported an issue where after he created a conference on the SMC2.0 management platform and set under "Advanced setting" the Continuous Presence Mode to "4 panes mode 1"; when the conference starts the layout is not that selected, but one of the windows is big and others are small. If he goes to scheduled conference and set newly the continuous presence to "4 panes mode 1", the layout becomes correct. Customer replicated the issue in his lab environment using CloudMCU.














Handling Process

In order to analyze the reported issue we have requested from the customer the exact networking environment including firmware versions of all network elements.


Customer is using in his lab environment where the issue has been reproduced the following:


LAB SMC2.0 V600R006C00SPC100

       CloudMCU V600R001C00SPC200

       TE Desktop



We have advised customer to use the Preset layout and set the below parameters in order to test:





Setting the layout using Preset in the lab environment had the same result of the Advanced setting configuration.





Root Cause

Customer did not have the required firmware version on his VC infrastructure (SMC2.0)

Solution

Afte customer upgraded his lab environment to V600R019 and used the Preset function mentioned, the conference layout is correctly set

END