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software version issue

Publication Date:  2019-03-22 Views:  12 Downloads:  0
Issue Description

Customer has AR1220E issue while booting and asked for replacing .

Handling Process

-Customer has AR1220E issue while booting and asked for replacing .

-we checked the Model , it is AR1220E


-checked on Logs , found that router booting with wrong sofware version  ar1220-v200r007c00spcb00.cc  ( it should be ar1220e-v200r007c00spcb00.cc )

************************************************************

***                       HUAWEI AR.                     ***

***BOOT version:311 (Build time: Apr 29 2016 - 18:18:17) ***

************************************************************

Press ctrl+T for memory test  .... skip

Flash  : 16 MiB

USB    : 3 USB Device(s) found

       : 1 Storage Device(s) found

Net    : octeth0, octeth1, octeth2, octeth3, octeth4, octeth5, octeth6, octeth7


Press Ctrl+A for Bootrom menu ... 0

Now boot from flash:/ar1220-v200r007c00spcb00.cc, please wait...

Check file :Boot

File not been found!

No Bootrom in packet

Root Cause

-router is booting with wrong software version

END