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Knowledge Base

Connection of UPS5000E to iBOX

Publication Date:  2019-03-26  |   Views:  556  |   Downloads:  0  |   Author:  y84068211  |   Document ID:  EKB1100009469


Issue Description

Customer from xxx country raise a issue, the UPS5000E COM 2 has been connected with another cable which is factory installed. He is not able to connect BIM/iBOX to COM 2 and ask us if he can connect to COM 1 of the UPS5000E.

Alarm Information


Handling Process

1) As per communication with customer, he showed us the manual he follow as below. In this manual, the BIM is cascaded which is eventually connected to UPS COM 2

2) The BIM cannot be connected to UPS COM 1 due to COM 1 only has 6 PIN/ RJ11 compared to COM 2

Root Cause

CIM POE port is connected to Smart ETH, in retun is connected to ECC800 for monitoring purposes


1) From the BOQ, we found out that the solution customer would like to implement is FM2000 solution, hence customer needs to refer to FM2000 solution manual instead of CIM user manual. The FM 2000 manual wiring diagram shows that the CIM/iBOX will be connected to Smart ETH instead.