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service OM make image no response

Publication Date:  2019-03-26 Views:  76 Downloads:  0

Issue Description

customer started to “Make Image” on service OM last evening, and check is keep on 99% progress.


Alarm Information

After create the image, the process keep stuck at 99%

Handling Process

As we check through backend, the format of image was incorrect, and we try to check in GUI also, the image details was not show in full details compare to other image.

Can use command "glance image-show" to check the disk format. The disk format in backend was qcow2.

Root Cause

The image was not create in correct format.