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Failed to Install the OA Plug-in When Installing the SMC2.0

Publication Date:  2019-04-04 Views:  25 Downloads:  0
Issue Description

During the delivery of a project, an error occurs when an upgrade to the SMC2.0 is performed on the SMC server, as highlighted in red in the following figure.

Alarm Information

Bandwidth in the network segment is insufficient.

Handling Process

According to log analysis, the installation file setup.bat of the OA plug-in is not found during the installation process, causing the error.
As a result of this error, SMC conferences cannot be scheduled or initiated using Outlook. If initiating conferences through Outlook is not involved, ignore this error. If involved, change the location of the OA plug-in installation files in the installation package. To be specific, cut all files in SmcInstall\OA_TP\eSDK_Platform_V1.5.70.003_Windows_x64_TPOA (see Figure 1) and paste them in SmcInstall\OA_TP (see Figure 2, paths are both relative), and then run the SMC installation program again (see Figure 3).

Root Cause
The installation files of the OA plug-in are placed in an incorrect location in the SMC installation package.


Solution
Change the location of the OA plug-in installation files.

END