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TE Endpoint Does Not Provide Local Video

Publication Date:  2019-04-04 Views:  41 Downloads:  0
Issue Description

Networking: VC5.2 solution, standard networking of VPC620-TE60-MCU-SMC. Traversal between public and private networks is not involved.

Fault symptom: During a conference call, the remote site cannot view the local video, and the local site can view the remote video.

Handling Process

1. Log in to the TE60 web interface and check the camera connection status. The camera is found disconnected. It is preliminarily suspected that the camera problem causes the fault.

2. Check the camera connection and running status. The camera is running properly.

3. Check the output mode of the camera and change the output mode to BOTH.

4. Check the camera connection status on the TE web interface again. The connection is normal.

5. The conference test shows that the video is displayed properly.

Solution

Change the output mode of the VPC620. After the TE60 detects camera signals, the video is displayed properly.

END