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VPT300 Cannot Be Selected on TEX0

Publication Date:  2019-04-04 Views:  132 Downloads:  0

Issue Description

Versions: TEX0 V500R002C00SPCb00, VPT300 V500R003C10SPC100 (with two face recognition cameras: VPC600, VPC620 V500R002C00SPC300)

Networking: TEX0--VPT300

Problem description: When a customer deploys VPT300, the VPT300 camera cannot be selected on TEX0. Only VPC620 can be selected. 

Handling Process

1. Check whether the TEX0 cable is correctly connected to the VPT300 camera instead of a VPC camera (take HD-VI as an example).

2. Check the VPT300 Release Notes. It is found that, the TEX0 version that can work with VPT300 must be V600R006C00 or later.

Root Cause

TEX0 V5R2 does not support the intelligent tracking function of the VPT300. When the VPT300 is connected to the TEX0, only the VPC600 functionality of the VPT300 can be used as the camera for the TEX0.

Solution

Upgrade the TEX0 to V600R006C00 or a later version, and ask the documentation team to update the VPT300 version.

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