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Automatic Tracking Does Not Function When the RP100 Works with the VPT300

Publication Date:  2019-04-04 Views:  165 Downloads:  0

Issue Description

TE50 V6R6C10 works with VPT300 V5R3C10SPC200. On the TE50, the automatic tracking mode is set to manual and then changed to automatic. After such setting, the VPT300 cannot implement the automatic tracking function.

Alarm Information


Handling Process

Confirm that the TE50 settings are correct. Press the SELECT button on the camera to check the TRACK mode of the camera, and the manual mode is found in use. This means that the TE50 configuration is not synchronized to the camera. After the TRACK mode of the camera is manually set to automatic, automatic tracking can function properly. Experts confirm that the TE50 version causes the problem. The problem is solved after the TE50 is upgraded to V6R6C10SPC400.

Root Cause

Due to a problem in the TE50 version, the TE50 configuration is not delivered to the camera as expected.


Upgrade the TE50 version to V6R6C10SPC400 or manually change the TRACK mode of the camera.