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TE50 Often Goes Offline During Registration with the SIP Server

Publication Date:  2019-04-08 Views:  111 Downloads:  0

Issue Description

When the TE50 is added on the SMC2.0 in unmanageable mode, the TE50 often goes offline during registration with the GK. After the user name and password are added again, the TE50 is successfully registered online

Alarm Information


Handling Process

1. Check TE50 terminal logs.

After configuration parameters are changed at 07-05 09:08 48 on the web interface, the terminal can be successfully registered. Then an API user changes the password at 07-06-00:10:58, SIP registration fails at 00:11:31 with an error saying that the user name or password is incorrect. According to confirmation with onsite engineers, the login address of the API user is the address of another SMC2.0.

2. Log in to the IP address of the API user. It is found that the mentioned terminal is added on this SMC2.0 in manageable mode.

The mentioned terminal stays online on another SMC2.0. Ask onsite engineers to delete this conference site and then add it in unmanageable mode. The problem is then solved.