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Deleting the MCU on the SMC2.0 Fails

Publication Date:  2019-04-10 Views:  19 Downloads:  0
Issue Description
Deleting the MCU on the SMC2.0 fails.
Alarm Information
Error code: 0x5080020.
Handling Process

1. Check the connection status of the MCU. It is found that the connection is normal.

2. Check whether a conference is in progress. There is no conference.

3. Check system configuration > conference configuration > Access number parameter > Access MCU configuration on the SMC2.0. It is found that the MCU is referenced in the access MCU configuration.

Root Cause

The MCU is referenced in the access MCU configuration and therefore cannot be deleted.

Solution

Select None and save the settings. The deletion is successful.

END