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An Error Is Reported During OceanStor 5300 V3 Information Collection

Publication Date:  2019-04-10 Views:  125 Downloads:  0

Issue Description

    OceanStor 5300 Product Version : V300R002C10

After an information collection is complete, Toolkit of the latest version reports an error indicating that the isolated disk logs failed to be collected and the hot patch of the latest version needs to be installed before re-collection.  

Solution

This problem occurs because the storage version does not support log collection of isolated disks. You are advised to install the required patch.
In a routine inspection, only S.M.A.R.T information will be collected, excluding isolated disk logs. When selecting collection items, you can deselect Isolated disk log.
Isolated disk logs are internal logs of these disks and collecting such logs is time-consuming.

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