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Inspection Fails Due to 100% CPU Usage of the Primary Controller on OceanStor 18000 V100R001C00SPC300

Publication Date:  2019-04-10 Views:  159 Downloads:  0

Issue Description

The inspection fails due to 100% CPU usage of controller A.

Alarm Information

In the /other/cur_task_info log file of the primary controller, enter the cli keyword to search for information. If there are large amount of /ISM/cli/ismc processes, as shown in the following screenshot, the fault is diagnosed.

Handling Process

a. Log in to the CLI using PuTTY or SSH, and run the following command to go to the developer mode. The debugging password is debug@storage.

    change user_mode current_mode user_mode=developer

  b. Go to the minisystem mode.

c. Run the ps -C ismcli command to query the PID of a CLI process.

d. Run the kill -9 PID command to end related processes. Note: In the result queried in the preceding step, find all the PIDs whose values in the TTY column are a quotation mark (?) and end the processes in sequence.

e. Exit the CLI.

f. Use Toolkit to inspect the device. The CPU usage check item passes the check and the alarm reporting that the CPU usage of controller A reaches 100% is cleared.

Root Cause

1. Too many residual CLI processes cause the CPU usage of controller A to be 100%. (There are 32 ismcli processes, and each process occupies 5.7% of the CPU.)

2. The residual CLI processes exist because the password expires and the system displays a page of modifying the password. However, the request is not processed. Each time you close the page, one CLI residual process is generated. The system allows you to close the page for 32 times in maximum. Therefore, there are 32 residual processes in maximum.


If this issue occurs on OceanStor 18000 V100R001C00SPC300, end all processes whose TTY is a question mark .