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Knowledge Base

The WI Server Abnormal alarm is displayed in FusionAccess 6.2.

Publication Date:  2019-04-11  |   Views:  189  |   Downloads:  0  |   Author:  tWX511492  |   Document ID:  EKB1100011675

Contents
Issue Description Alarm Information Handling Process Root Cause Solution

Issue Description

1.in the FA, an alarm appears , the

Alarm Information

Handling Process

1. Check the WI network status, ping the WI IP from the ontology PC, you can ping.

2. Check if the WI port is occupied, port.OK.

3. Putty logs into the WI virtual machine, enters the gandalf account, then switches the root account, and uses the startTools command to check the WI running status. normal

 

 

4. Re-connect the WI to the FA, refresh after the connection is successful, the alarm is cleared, and the problem is solved.

 

 

 

 

 

 

Root Cause

The gandalf password has been changed. It has not been updated in the FA after the change. As a result, the FA cannot be connected to the FA, and the WI status is abnormal.

Solution

Re-connect the WI to the FA, refresh after the connection is successful, the alarm is cleared, and the problem is solved.

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