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TE50 Encounters Audio Distortion in a Conference

Publication Date:  2019-04-11 Views:  105 Downloads:  0

Issue Description

1, The TE50 encounters audio distortion in a conference. The audio is normal when the Huawei microphone array is used. However, the problem microphone functions properly on a competitor's terminal.

Alarm Information


Handling Process

Choose device control > audio control. The problem is solved after the music mode is enabled.

Root Cause

1. Enabling the music mode is a common method of solve audio distortion problems.

2. When the music mode is not enabled on the live network, noise reduction on the external device may affect the environment noise tracking process of the terminal. As a result, some frequency bands of the normal voice are suppressed, and the tone color is changed. Huawei microphone arrays can properly process these factors and do not play audio of abnormal frequency bands.

3. After the music mode is enabled, noise reduction is not performed, and no frequency band is suppressed.