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TE30 Cannot Communicate with the External Network over Wi-Fi

Publication Date:  2019-04-11 Views:  100 Downloads:  0

Issue Description

The customer wants to join other sites in a video conference over a Wi-Fi network connection.

The TE30 has been connected to a wireless router over Wi-Fi and assigned an IP address. However, the call cannot be connected and the ping attempt fails.


Enable the Wi-Fi network preferred function on the TE30.

1. Method of enabling the function on the web interface

Choose system setting > conference > normal, enable Wi-Fi network preferred, and save the settings, as shown in the following figure.

2. Method of enabling the function through the remote control

Choose advance > setting > conference > normal, select Wi-Fi network preferred, and save the settings.