The customer wants to join other sites in a video conference over a Wi-Fi network connection.
The TE30 has been connected to a wireless router over Wi-Fi and assigned an IP address. However, the call cannot be connected and the ping attempt fails.
Enable the Wi-Fi network preferred function on the TE30.
1. Method of enabling the function on the web interface
Choose system setting > conference > normal, enable Wi-Fi network preferred, and save the settings, as shown in the following figure.
2. Method of enabling the function through the remote control
Choose advance > setting > conference > normal, select Wi-Fi network preferred, and save the settings.