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Software Client in the Public Network Fails to Register with the Domain Name Mapped to the SMC2.0

Publication Date:  2019-04-12 Views:  72 Downloads:  0

Issue Description

Version: SMC2.0 V600R006C00SPC700

TE mobile: V6.6.1.117

TE desktop: V600R006C00SPC400

Problem description: A public IP address and a DNS domain name are configured for the SMC on site. When a software client tries to register with this domain name, a message is displayed indicating that the account and password are incorrect.

Alarm Information

NONE

Handling Process

1. During onsite tests, the software client can successfully register with the public IP address using the same account and password. This confirms that the SC account and password are correct.


2. Use the computer where the TE desktop resides to ping the domain name of the SC. The ping operation is successful, indicating that the network is normal.


3. Use the "Number@SIP server's domain name" format for sip URI input. The registration still fails.

4. According to documentation instructions, set the identifier format to "Account@Domain name", for example 0755789@test.com, during number allocation on the SMC. (The number 0755789 was directly used during earlier number allocation.) Then, the software client can be properly logged in to, and registration can succeed on both computers and mobile phones.

Root Cause

For domain name registration, the identifier format must be set to "Number@Domain name" during number allocation.

Solution

Set the identifier format to "Account@Domain name", for example 0755789@test.com, during number allocation on the SMC. In this way, the software client can be properly logged in.




END