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Power Error Reported on the OS Side of an RH5885 V3 Server

Publication Date:  2019-04-17 Views:  185 Downloads:  0

Issue Description

The error message "Microsoft-Windows-Kernel-processor-Power" is displayed on the OS side of an RH5885 V3 server.

Alarm Information


Handling Process

1. Analyze the error message on the OS.

Error message: "Microsoft-Windows-Kernel-processor-Power"

Due to a firmware problem, the power management function on processor 31 in group 0 is disabled. Contact the computer manufacturer to obtain the latest firmware.

2. Modify the BIOS configuration.

Change power management parameter settings in the BIOS.

Path: IntelRCSetup > Advanced Power Management Configuration > CPU P State Control > EIST & Turbo Mode

Method: Set both EIST and Turbo Mode to Enable.

Path: IntelRCSetup > Processor Configuration > Monitor/Mwait

Method: Set Monitor/Mwait to Enable.

Root Cause

The BIOS power policy configuration is incorrect.


Set both EIST and Turbo Mode to Enable.