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System Becomes Faulty and Operating System Fails to Be Restored After FusionCube Restarts

Publication Date:  2019-04-22 Views:  21 Downloads:  0
Issue Description
A user follows instructions in the product guide to restore the system but the system prompts a CNA configuration restoration failure when the user restores the operating system.
Alarm Information

Failed to restore CNA configuration.

Handling Process

1. Log in to the FusionManager.

2. Remove the host from the cluster that houses the storage node for capacity reduction.

3. Add the host to the cluster.

4. The system restores and runs normally.

5. Upgrade the CNA on the storage node from V100R003C10SPC600 to V100R003C10SPC603.

Root Cause

The system may be abnormal before the system is powered off. As a result, the system remains abnormal and fails to be restored after the system is powered on. To address this problem, the host must be removed from and then added into the cluster to make the system run properly. After the system is restored, the CNA version of the system restored to factory defaults and needs to be upgraded to the version used by other nodes.

Solution
Remove the node from the cluster, add it into the cluster, and upgrade the CNA on it independently.
Suggestions
It is recommended that engineers try methods provided in the FusionCube guides for troubleshooting when encountering similar problems.

END