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All Cameras on the VCN3020 Platform Are Offline When the VCN3020 Platform Is Connected to the Thunder Platform

Publication Date:  2019-04-24 Views:  15 Downloads:  0
Issue Description

After the VCN3020 platform is connected to the Thunder platform through GB/T 28181 as the upper-level external domain and 1990 channels are pushed by the Thunder platform, all cameras on the VCN3020 platform are offline.

Handling Process

Check whether the packet parameters of the camera status are correctly set on the Thunder platform, that is, check whether Status is set to ON or OFF. If Status is set to on line, set Status to ON.

Captured packets on the Thunder platform:

Root Cause
Device on the Thunder platform does not comply with GB/T 28181.
Solution
Strictly follow GB/T 28181+ protocol to set the camera status parameters of the Thunder platform.

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