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eSight Fails to Obtain Fibre Channel Switch Information Because the BNA Process Is Abnormal

Publication Date:  2019-04-24 Views:  366 Downloads:  0

Issue Description

A site in South Africa has two sites. eSight at one site reports four alarms indicating that the Fibre Channel switch information fails to be obtained.

Alarm Information

Handling Process

  1. Go to the details page of the Fibre Channel switch and click Protocol Parameters. A failure message is displayed.


  1. Log in to the operating system where the BNA is located and click Sever Management Console to log in to the BNA. For Windows Server 2008 and Windows Server 2012, see the following figure.


  1. After logging in to the BNA, check process status. Except the two processes whose status is Disabled in the following figure, other processes are in the Started state. Otherwise, the BNA runs abnormally.

  1. The CIMOM Server and Web Server processes are Disabled. Because the intellectual property of the software is owned by Brocade, Huawei cannot locate the fault. You can click Restart to restart the process.

  2. After the restart is complete, click Configure SMI-S Agent and click Login to check whether you can log in to the SMI-S Agent.


  1. After logging in to the BNA, test whether the protocol parameters are correct on eSight.


  1. After the protocol parameters are successfully tested, manually refresh the device on eSight. After the refreshing is complete, the alarm indicating that the device information fails to be obtained is automatically cleared.


Root Cause

eSight manages Fibre Channel switches. If the SMI-S protocol is used, eSight needs to interact with Brocade management software BNA to indirectly manage Fibre Channel switches. When the BNA runs abnormally, eSight fails to interact with it. eSight reports an alarm indicating that the device information fails to be obtained.


Like a translator, BNA is the bridge for the communication between eSight and Fibre Channel switches. If the BNA runs abnormally, eSight cannot manage Fibre Channel switches properly.
When eSight fails to obtain Fibre Channel switch information, check the network connectivity and BNA running status.