The IVS client on the VCN500 platform (the version is V100R002C50SPC200) of a customer in Hubei province cannot be logged in and an error message (error code: 119101330) is displayed.
After a check is conducted on the version mapping between the IVS client and VCN500 platform and the Windows firewall is disabled, the error code still exists. After contact with the customer, it is found that the 360 antivirus software was installed on the customer's computer. Some files on the IVS client have been identified as rogue applications and removed from the client by the 360 antivirus software. In this case, you can instruct the customer to download the IVS client program of the required version, reinstall the IVS client, and uninstall the 360 antivirus software.
Some files in the IVS client have been identified as rogue applications and removed from the client by the 360 antivirus software installed on the customer's computer.
Uninstall the 360 antivirus software on the customer's computer and reinstall the IVS client of the required version.