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TEX0 Fails to Call the IP Address of the CloudMCU

Publication Date:  2019-04-26 Views:  221 Downloads:  0

Issue Description

The TEX0 fails to call the IP address of the CloudMCU. A message is displayed, indicating that the call cannot be connected. After the CloudMCU and TEX0 are registered with the same SC, the call from the CloudMCU to the TEX0 is successful.

Handling Process

On the CloudMCU, select enable IP address calls in Conference Configuration > Advanced. The problem is solved.

Root Cause

The IP address calling option is effective for not only the CloudMCU calling IP sites, but also sites calling the CloudMCU's IP address.

Solution

On the CloudMCU, select enable IP address calls in Conference Configuration > Advanced. The problem is solved.

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