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The synchronization between the SMC2.0 and EUA fails. Both SOAP and LDAP tests fail during authentication.

Publication Date:  2019-04-26 Views:  93 Downloads:  0
Issue Description

SMC2.0 and EUA versions: V6R6SPC200

The synchronization between the SMC2.0 and EUA fails. Both SOAP and LDAP tests fail during authentication. The EUA service is in the stopping state. Both the stop and start options are unavailable.

Handling Process

1. Open the cmd as an administrator, and run the following command to query the EUA service process:
sc queryex Tomcat7
2. Stop the EUA service process (2340 is the PID queried in step 1).
taskkill /PID 2340 /F
3. Start the EUA service in the service window. The fault is rectified.

END