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Knowledge Base

License Registration Fails for the VP9650

Publication Date:  2019-05-13  |   Views:  169  |   Downloads:  0  |   Author:  litong1987  |   Document ID:  EKB1100015047

Contents

Issue Description

Device: Huawei VP9650

Version: V500R002C00

Networking: One MCU and one SMC function as core convergence devices at a site. One TE40 is configured for each lower-level site. The devices are connected through an existing LAN.

Fault symptom: The MCU has been added to the SMC server, but the GK registration fails. In addition, the MCU keeps reporting alarms, saying that license initialization fails and the license is about to expire.

Alarm Information

Alarms say that license initialization fails and the license is about to expire.

When trying to import the obtained license during license registration, the user is prompted with information about license file download, validity check of the license file, and finally an import failure.

This problem occurs repeatedly for several consecutive operations.

Handling Process

When trying to import the obtained license during license registration, the user is prompted with information about license file download, validity check of the license file, and finally an import failure.

After several consecutive operations fail, re-send the ESN for check. The check finds that the license is correct. Query of ESDP and MCU operation logs finds that the license of the MCU has been manually revoked earlier. As a result, the license cannot be registered. After the related screenshots and ESNs are sent, a new license is obtained and checked.

Then the import and registration of the license are successful.

Root Cause

The license of the MCU is manually revoked. As a result, the license fails to be registered. After a new license is obtained, the license is registered successfully.

Solution

If common license registration fails, check the ESN and device logs to see whether there are abnormal operations. In addition, you need to restart the device for certain modifications to take effect.