The CTI USM and CMS are installed on the same server.
After a power-off restart of the server in the customer's equipment room, the
web page of the CMS cannot be opened.
CMS log catalina.out shows that the CMS service and Tomcat are both
2. However, the web page still cannot be opened.
Further check a normal CMS server in the lab:
The java process ID of the CMS is 32554. Port 9243 is
occupied by the CMS.
3. On the customer site, port 9243 is not occupied by
the CMS. Therefore, the port number in the /home/cms/CMS_Release/conf/server.xml configuration file of the CMS is changed to 9245. Then the web page can be
The following figure shows the specific modification:
Port 9243 is occupied by another program, resulting in
a failure to access the web page of the CMS.
Change the port number in the CMS configuration file server.xml to 9245.
You are advised not to install the CTI USM and CMS on
the same server. Proper port planning is also required.