A customer wants a call from external
line user A to internal line user B to be transferred to user C, with the call
placed on hold or a waiting tone played during the transfer. In a word, the
call needs to be connected to user C without hanging up and redialing.
After external line user A connects to internal line user B,
user B connects to user C and then transfer the call from user A to user C.
Detailed operations are as follows:
1. Pre-configuration: On the User > SIP User or User > POTS User page, select user B's number and click service configuration. Then select Call forwarding.
2. Usage method: User A connects to user
B. User B presses the hookflash (R key). User A is placed on hold and hears the
waiting tone. User B dials user C's number. After the call to user C is
connected, user B and user C can talk with each other. After user B hangs up
the phone without any other operation, user A can then talk with user C.