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Knowledge Base

needs to configure the voice automatic switchboard service in two U1911.

Publication Date:  2019-05-28  |   Views:  119  |   Downloads:  0  |   Author:  a84116260  |   Document ID:  EKB1100016743

Contents

Issue Description

needs to configure the voice automatic switchboard service in two U1911.

Voice file: Chinese 22

English: 17

provided a voice file, (wav format) and we converted them and that has been verified in the lab for use.

U1981: 250 ~ 516

U1960: 250~380

U1911: 250 ~ 260

Handling Process

According to the known information, U1911 supports a custom voice channel of 250-260, a total of 10. CRBT channel 245-249, a total of 5, a total of 15 available.

 

U1981: 250 ~ 516

U1960: 250~380

U1911: 250 ~ 260

 

A larger capacity PBX configuration is recommended.




Root Cause

According to the known information, U1911 supports a custom voice channel of 250-260, a total of 10. CRBT channel 245-249, a total of 5, a total of 15 available.

 

U1981: 250 ~ 516

U1960: 250~380

U1911: 250 ~ 260

Solution

U1911 configuration: Chinese

Now we know that we now have 22 Chinese files, but we can only use 15 on U1911, then the remaining 7 we need to occupy other voice channels, the function corresponding to the occupied voice channel cannot be realized.

replace 7 from voice-list.xlsl

U1911 configuration: English

Now we know that we now have 17 English files, but we can only use 15 on U1911, then the remaining 2 we need to occupy other voice channels

replace 2 from voice-list.xlsl