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Knowledge Base

The GIS map is not displayed in the CloudVCM.

Publication Date:  2019-06-21  |   Views:  255  |   Downloads:  0  |   Document ID:  EKB1100019050

Contents

Issue Description

The GIS map is not displayed in the CloudVCM.

  • The CloudVCM version is V100R003.
  • The 64-bit Windows 10 operating system is installed on the computer.
  • Internet Explorer 11 is used.

Handling Process

To use the GIS map, you need to install the ArcGIS certificate. The possible cause is that the browser blocks pop-up windows. As a result, the ArcGIS certificate cannot be automatically installed.

  1. Click the Privacy tab in the Internet Options dialog box of Internet Explorer, deselect Turn on Pop-up Blocker, and re-open Internet Explorer. However, the certificate is still not automatically installed.
  2. Use another browser to log in to the CloudVCM. The ArcGIS certificate is automatically installed, and the fault is rectified.

Root Cause

The browser blocks pop-up windows. As a result, the certificate cannot be automatically installed.

Solution

Try to use other browsers to avoid this problem