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Knowledge Base

The modification of SIP number linkage attribute on the BMU affects normal calls

Publication Date:  2019-06-24  |   Views:  233  |   Downloads:  0  |   Document ID:  EKB1100019728

Contents

Issue Description

Networking:BMU-U1980

version:

U1980: V200R003C00SPC100

ECS : V200R003C00SPC100

When the U1980 is connected to the BMU, the SIP number association attribute is modified on the BMU. As a result, an intra-office prefix is automatically added to the U1980, affecting calls on the live network.

Alarm Information

None

Handling Process

  1. To ensure the actual situation on site.

    • whether it is a new site.------The site is an old site and has been running for a period of time.

    • Check whether the problem must occurs.-----If the association attribute is modified, the problem occurs.

  2. Obtain the operation logs of U1980 on site.

    To obtain the log module: cli/bin/bincli/pforward

  3. As services on the live network are being used, logs cannot be captured. Therefore, a mirroring environment is set up in the lab to reproduce the problem.

    According to the analysis of the U1980 logs in the lab, it is confirmed that the BMU carries the prefix adding configuration and sends the configuration to the U1900.

    		

    [2016-01-21 11:50:56.87][bin.c 2478][bin.c 2478] iRet 89 dwErr=0

    [2016-01-21 11:50:56.87][bin.c 2643][bin.c 2643] BIN_ClientMsgProc ...

    [2016-01-21 11:50:56.87][bin.c 2706][bin.c 2706] [MsgType: 8]!

    [2016-01-21 11:50:56.87][bin.c 2761][bin.c 2761] BIN_ClientMsgProc 8 ret 0x0!

    [2016-01-21 11:50:56.87][bin.c 1208][bin.c 1208] BIN_CLIMsgProc ...

    [2016-01-21 11:50:56.87][bin.c 1220][bin.c 1220] pstMsg:[usMsgID=6010]

    [2016-01-21 11:50:56.87][cli_bin.c 3469][cli_bin.c 3469] BMU_ProcessCliBINMsg ...

    [2016-01-21 11:50:56.87][cli_bin.c 3481][cli_bin.C 3481][usMsgDataLen=61]

    [2016-01-21 11:50:56.87][bin.c 10943]Connect socketNum: [0], LinkType: [18]!

    [2016-01-21 11:50:56.87][cli_bin.c 3516][cli_bin.c 3516][usMsgContentLen=57]

    [2016-01-21 11:50:56.87][cli_bin.c 3518][cli_bin.c 3518][usMsgID=6010], LinkType: [18]

    [2016-01-21 11:50:56.87][cli_bin.c 28735][cli_bin.c 28735] BMU_CfgModSIPUE ...

    [2016-01-21 11:50:56.87][cli_bin_patch_prefix.c 93][cli_bin.c 93] BMU_ParseModSipueMsg ...

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=2]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=1]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=4]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=4]

    [2016-01-21 11:50:56.87][cli_bin_patch_prefix.c 163][cli_bin.c 163] BMU_ParseModSipueMsg Before Get....[pstEidAndDn->ucAddZG = 0]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=1]

    [2016-01-21 11:50:56.87][cli_bin_patch_prefix.c 167][cli_bin.c 167] BMU_ParseModSipueMsg After Get....[pstEidAndDn->ucAddZG = 1]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=0]

    [2016-01-21 11:50:56.87][bmu_util.c 1735][cli_bin.c 1735] BMU_InsertNodeIntoList ...

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=1]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=0]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=8]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=1]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=1]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=2]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=1]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=1]

    [2016-01-21 11:50:56.87][bmu_util.c 695][bmu_util.c 695] BMU_GetLVValue ...

    [2016-01-21 11:50:56.87][bmu_util.c 741][bmu_util.c 741] LV [KeyValue=0]

    [2016-01-21 11:50:56.88][cli_bin.c 36201][cli_bin.c 36201] BMU_DealModSipueMsg ...

    [2016-01-21 11:50:56.88][cli_bin.c 36227][cli_bin.c 36227] BMU_DealModSipueMsg [count = 1]...

    [2016-01-21 11:50:56.89][cli_bin.c 36263][cli_bin.c 36263] BMU_DealModSipueMsg [stTmpModSipue.szSipEid = 8159][stTmpModSipue.szStartDn = 8159]...

    [2016-01-21 11:50:56.89][cli_bin.c 37751][cli_bin.c 37751] BMU_AddInterPreifx ...

    [2016-01-21 11:50:56.90][conference.c 30840][conference.c 30840] BMUConf_DBCallPrefixNotifyCallBack ...

    [2016-01-21 11:50:56.90][cli_bin.c 44153][conference.c 44153] BMU_ConsoleGroup_PrefixCallBack ...

    [2016-01-21 11:50:56.90][cli_bin.c 36873][cli_bin.c 36873] BMU_ModOneDnForSipue ...

    [2016-01-21 11:50:56.90][cli_bin.c 37587][cli_bin.c 37587] BMU_validateDnFormat ...

    [2016-01-21 11:50:56.90][cli_bin.c 29436][cli_bin.c 29436] BMU_DnMod ...

    [2016-01-21 11:50:56.90][cli_bin.c 37587][cli_bin.c 37587] BMU_validateDnFormat ...

    [2016-01-21 11:50:56.90][cli_bin.c 37645][cli_bin.c 37645] BMU_validateDnExist ...

    [2016-01-21 11:50:56.90][cli_bin.c 37587][cli_bin.c 37587] BMU_validateDnFormat ...

    [2016-01-21 11:50:56.90][cli_bin.c 37185][cli_bin.c 37185] BMU_UserDnStateCallBack

The attribute of the BMU GUI is incorrect, owing to the known issue of the ECS V200R003C00SPC100 version.On the Device ID modified page, the prefix is automatically added by default. (The prefix is not displayed on the web page)This will also happen and deliver the prefix to the U1900 gateway when you save. 

Root Cause

The attribute of the BMU GUI is incorrectdue to the known issue of the ECS V200R003C00SPC100 version. On the Device ID modified page, the prefix is automatically added by default. (The prefix is not displayed on the web page)This will also happen and deliver the prefix to the U1900 gateway when you save. 

Solution

solution1: resolve the problem through configuration.

1.To find the following content in the modifySip.usl file on install dirctory(\eSpace_UC\eSpace_UC_Server\Server\BMU\webapps\ROOT\bmu\usl\user\sipuser).


2.Interchange the positions 1 and 2 in the preceding figure. After the modification, the following figure is displayed.


solution2: resolve the problem through upgrade.

upgrade the ECS version to V200R003C10SPC100 .