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Knowledge Base

Service error for a second and back to normal after disable the encryption

Publication Date:  2019-07-11  |   Views:  107  |   Downloads:  0  |   Author:  a84085035  |   Document ID:  EKB1100021696

Contents

Issue Description



The customer demonstrate the encryption by
disable the encryption and observe the test gear reporting link loss. The test
gear reports link loss in a second. Then the test back to normal.



Alarm Information

No alarm information on this case

Handling Process

Root Cause



When the traffic
currently flow and you disable the encryption, the traffic will be interrupted
for a second. This is because a packet sending ( a packet during that time you
disable the encryption) has been encrypted and at the far-end site will not
decrypt the packet. As a result, the far-end client not recognize the packet
(due to the packet encrypted) and discard the packet.