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The interface of some sites is stuck when TE Desktop is added to video conference.

Publication Date:  2019-08-08 Views:  243 Downloads:  0

Issue Description

The interface of some sites is stuck when TE Desktop is added to video conference.


Handling Process

1. Analysis the logs and check the status info of terminal call, the result is: Received stream loss is severe, and delay jitter is large. The problem is caused by network instability or limited network bandwidth. The soft terminal does not support the automatic speed ascending or descending policy. Therefore, the actual bandwidth of the network is lower than the terminal call bandwidth, and the image is stuck seriously.

2. Check the network, the actual available bandwidth is only about 200K and the call bandwidth is 1M. Therefore, the interface is stuck.


Solution

Rectify the problematic client network, and ensure that the network actually has an uplink and downlink bandwidth of more than 2M when it joins conference and call bandwidth is 1M.

Suggestions

The audio and video effects and dropped calls in the TE soft terminal conference are generally caused by network reasons and configuration problems. It needs to focus on intermediate firewall when configuration. And it is kindly advised to be check information about the access network bandwidth of the soft terminal.

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