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iManager U2000 alarms issue

Publication Date:  2019-08-22 Views:  251 Downloads:  0

Issue Description

Customer complained some U2000 Alarms.

The alarms list are as follows.

1. The veritas data replication is interrupted.

2. Manual restoration is required after primary-primary veritas status.

3. HA system (Veritas) abnormal.

Product Version: V200R016C60SPC201

Handling Process

Generate these 3 alarms at same time , it means the network between both primary & secondary servers interrupt due to packet loss problem.


From the screenshot customer provide , the problem already solved when the network issue recovered and the alarm cleared after synchronize finished.


We suggest customer that :-  

1. confirm the network packet loss problem between primary & secondary servers recovered. 

2. from the Msuite login the primary server and force active local site ,problem will be solve.