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Can't Un-Register Nodes From SC

Publication Date:  2019-08-30 Views:  120 Downloads:  0

Issue Description

Network Contains: SMC + Private SC + Public SC


We found multiple different nodes registered by themselves on the public Switch Center ( SC ) as in the following:


When we tried to delete them, by marking the nodes and clicking logout, they couldn't be deleted

Handling Process

We logged in the Public SC --> Logs --> Operation logs, we have found some nodes are deregistered as in the following:




We Checked the registered nodes again, we found them still not deleted


WE click on Edit to check the configuration of SC , as in the following:




After that we checked the SC configuration, we found that the Proxy is enabled ins the SIP configuration:




Root Cause

Enablding Proxy allowed nodes from ProxyZone to be registered

Solution

Disable the Proxy in the SIP configuration --> Choose all nodes --> Logout, after that all un-wanted nodes are deleted 

END