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Knowledge Base

URL Remote query fail

Publication Date:  2019-10-28  |   Views:  238  |   Downloads:  0  |   Author:  dWX737680  |   Document ID:  EKB1100040088

Contents

Issue Description

URL Remote Query server status is disconnected

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Handling Process

1. We check the device whether has license .and the license expire or not

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2. We check the device whether connected the sec.huawei.com

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3.We check the country code is correct

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4.We check the MOD file, we found the MOD not match with public website ,we found the same issue at the webpage .

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5.we found the firewall cannot ping the sec.huawei.com after upload the right MOD file , we configuration DNS server for the firewall ,after that the remote query function is working fine.

  dns server 8.8.8.8

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Root Cause

1.The root cause is MOD file upload wrong .

2.firewall cannot ping sec.huawei.com

 

Solution

1. Upload the MOD file to firewall root directory
2. Specify the file as the next startup file
   install-module URLRMT_H50010000_yyy.mod next-startup
3. Save the current configuration
4. Reboot the firewall
5. After the loading in either local or online mode, run the display module-information verbose command to view details on the dynamically loaded component package. The following information is a part of the command output. If the State value is INSTALL_OK, the component packet has been successfully loaded.

6.configuration dns server 8.8.8.8 for the firewall